HDI "Help Desk Institute" ASSOCIATION
Help Desk Institute
Founded in 1989, HDI is a global membership, training, and certification association for technical support professionals.
HDI curriculum addresses the needs of technical support professionals throughout their careers and the various maturity levels of their support operations. Also known as the Help Desk Institute, the company was rebranded in 2005 to HDI as a means to acknowledge the expanding role of the support center and the maturing service management industry. HDI is vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association's global network.
HDI serves approximately 50,000 community members and supports 68 local chapters worldwide. ThinkService,Inc. was formed in 1999 with the merger of UK-based Customerervice Management (CSM) Group and USA-based Help Desk Institute (founded in 1991), thus forming the world's largest membership and subscription organization for customer service and support professionals. More than 50 local chapters. HDI is the leading support services association with more than 7,500 members in North America and around the world. In addition, HDI provides limited online support resources to 17,500 people through eMemberships and online newsletters. Corporate Headquarters: Colorado Springs, CO.